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Team Tagline
About the role
Artee Group is one of Nigeria’s leading businesses spanning across the consumption space. While retail forms the core business activity of Artee Group, Group subsidiaries are present in shopping mall, manufacturing, real estates, among many others. At Artee Group, our statement of purpose is 'Adding value beyond limits’. This is as true as it was...
Required Skills
Preferred Skills
Similar Skills not Listed
Responsibilities
- Technical support for Group Companies
- Working with the Service Desk to resolve issues logged by end-users within the required service level parameters
- Provide first level support for Business Application through phone and remote access support
- Troubleshoot IT problems and determine the source of IT problems (hardware, software and end-user access etc)
- Working with infrastructure and application teams to resolve issues in a timely manner and with minimal disruption of business
- Following up to resolve issues at the root-cause level
- Planning and Organizing - plans and schedules effectively and maintain effective controls and attention to details to ensure timely delivery of outcomes
- Customer Focus - identifies and responds to user’s needs and ensures quality of service standards are met
- Specialist Knowledge – applies, maintains and improves on in-depth specialist knowledge
- High degree of understanding of IT operational environment with concise knowledge of critical systems and the importance of 100% availability
- Documenting issues, the events leading up to them and steps taken for their resolution
- Ensure Application related issues are resolved
- Accurately log all problems into the Service Desk system in a timely manner
- When requires, assist with the coordination of hardware and software product deployments and testing of new releases of software and infrastructure
- Maintenance of stock of consumables, printers/accessories
- Liaise with service providers to maintain optimal usage of various service and monitor SLA
- Train the users periodically for use of Apps hardware accessories/equipment
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