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Team Tagline
About the role
Hoop Telecoms Limited, established in 2017, is a full Telecommunications Service provider in Nigeria, rapidly growing as a leading provider of telecommunication and business solutions. They seek a reliable, detail-oriented IT Support Officer to join their IT team in Lagos.
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Preferred Skills
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Responsibilities
- Serve as the first point of contact for staff seeking technical assistance via helpdesk, email, or in-person.
- Troubleshoot, diagnose, and resolve day-to-day hardware, software, network, and system issues in a timely manner.
- Configure, deploy, and maintain desktop computers, laptops, printers, IP phones, extension lines, and office peripherals.
- Administer user accounts, permissions, and email access across platforms (e.g., Microsoft 365 / Google Workspace).
- Monitor local area network (LAN), Wi-Fi, and internet connectivity across office locations to ensure uninterrupted uptime.
- Perform routine software updates, system patches, and antivirus maintenance across all workstations.
- Track and maintain an accurate inventory of corporate IT assets, software licenses, and hardware equipment.
- Enforce corporate IT security policies, conduct routine data backups, and assist in system recovery protocols.
- Support onboarding and offboarding procedures by provisioning or revoking user access and hardware.
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