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About the role
This role is within the Finance division, reporting to the Manager of Trade Partner Support. The mission is to develop, document, and enhance business processes and technology for the Corporate Supply Chain, ensuring service excellence and cost effectiveness.
Required Skills
Preferred Skills
Responsibilities
- Track and monitor key business processes, identifying servicing/operational constraints and gaps, analyzing and providing feedback/recommendation to attaining service excellence and cost effectiveness.
- Review sales operations business processes and system and adopt/develop a framework to standardize/optimize work methods and activities and ensure quality of services and adequacy of operating processes.
- Review Key Performance Indicators with respect to departmental business processes and work with process owners to develop pragmatic targets and methods/frequency of measurement.
- Perform process and quality assurance audits to ensure standards and the practices are consistent with those approved at MTNN.
- Generate reports and manage process related data as required and in support of departmental operations.
- Liaise with IS to ensure proper integration of business-reporting requirements.
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