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Team Tagline
About the role
FIPHS Infrastructure Limited is an indigenous infrastructure development company addressing Africa's infrastructure deficit. They offer a broad spectrum of solutions and expertise to the infrastructure development sector in Africa.
The company is seeking a motivated and detail-oriented IT Officer to join its team in Rivers, Nigeria. The successful candidate will be responsible for monitoring and maintaining the organisation's computer systems and networks, installing and configuring computer hardware and software, diagnosing technical issues and providing effective support to end-users.
Required Skills
Preferred Skills
Similar Skills not Listed
Responsibilities
- Troubleshoot hardware, software and network operating system.
- Monitor and maintain IT systems to ensure maximum uptime, performance, and security.
- Maintain accurate inventory of all IT assets including hardware, software and peripheral equipment.
- Document processes, procedures, and troubleshooting guides.
- Provide user support by resolving network, connectivity, desktop, and application issues via phone, email and in person.
- Maintain the Helpdesk system by creating, tracking, and resolving tickets.
- Install, configure and maintain peripherals such as printers, scanners, and external drives.
- Periodically update content on the company website in collaboration with the Design and Brand team.
- Create tickets and work orders and ensure to manage incident resolution process.
- Manage user accounts including setup of new users, email configurations, and access permissions.
- Support routine maintenance of servers, routers, switches, and network devices.
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