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About the role
Moniepoint is a financial technology company digitising Africa's real economy by building a financial ecosystem for businesses, providing payment, banking, credit and business management tools. The Head of Engineering, Rewards will report functionally to the Group CTO with a dual reporting line into the Product leader for Rewards. This role owns the technical strategy, architecture and roadmap for the Rewards Platform end to end, evolving cashback into a broader rewards, retention, engagement and personalisation platform.
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Preferred Skills
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Responsibilities
- Own the technical strategy, architecture and roadmap for the Rewards Platform end to end.
- Improve the performance, reliability and depth of the existing cashback product as an immediate first priority.
- Evolve cashback into a broader rewards, retention, engagement and personalisation platform serving business customers, consumer customers and sales agents.
- Build the engineering organisation from its current base - structuring product units, hiring engineers and Engineering Managers, and leading through those managers as the team scales.
- Establish a strong experimentation culture: A/B testing, cohort analysis, and measurement that lets the team learn quickly what actually changes customer behaviour.
- Work closely with Growth, Sales and Marketing to translate acquisition and retention objectives into product and engineering initiatives.
- Own the customer-facing experience of rewards across mobile and web, including how quickly and reliably customers receive what they have earned.
- Define architecture standards, engineering processes and quality metrics, and own the engineering health of the domain — incidents, production defects, deployment frequency, change failure rate, and developer experience.
- Build the platform to serve customers across multiple geographies as Moniepoint expands.
- Partner with Product to define the rewards-specific metrics and OKRs that do not yet exist, and hold the team to them.
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