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About the role
Moniepoint is building Rewards into a dedicated charter with its own engineering and product leadership. The platform sits at the centre of the retention strategy for a user base of approximately 23 million people, and the ambition is to evolve it from a cashback product into a full rewards, retention, engagement and personalisation platform across business customers, consumer customers and sales agents.
As Head of Engineering, Rewards, you will own the platform end to end, inheriting a team of nine engineers and building the organisation out to a minimum of three product units and upwards of 25 people. Moniepoint runs a Domain CTO model, so you will own the technical roadmap, architecture, delivery and organisation beneath you, reporting functionally to the Group CTO with a dual reporting line into the Product leader for Rewards.
This is a consumer-facing product engineering role. Rewards is won or lost on experimentation, personalisation and the quality of the experience in a customer's hands, so we are looking for a leader who has built and shipped direct-to-consumer products at scale, is fluent in experimentation and A/B testing, and has real depth in front-end and mobile engineering.
Required Skills
Preferred Skills
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Responsibilities
- Owning the technical strategy, architecture and roadmap for the Rewards Platform end to end.
- Improving the performance, reliability and depth of the existing cashback product as an immediate first priority.
- Evolving cashback into a broader rewards, retention, engagement and personalisation platform serving business customers, consumer customers and sales agents.
- Building the engineering organisation from its current base - structuring product units, hiring engineers and Engineering Managers, and leading through those managers as the team scales.
- Establishing a strong experimentation culture: A/B testing, cohort analysis, and measurement that lets the team learn quickly what actually changes customer behaviour.
- Working closely with Growth, Sales and Marketing to translate acquisition and retention objectives into product and engineering initiatives.
- Owning the customer-facing experience of rewards across mobile and web, including how quickly and reliably customers receive what they have earned.
- Define architecture standards, engineering processes and quality metrics, and own the engineering health of the domain — incidents, production defects, deployment frequency, change failure rate, and developer experience.
- Build the platform to serve customers across multiple geographies as Moniepoint expands.
- Partner with Product to define the rewards-specific metrics and OKRs that do not yet exist, and hold the team to them.
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