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About the role
MTN Nigeria, part of the MTN Group, Africa's leading cellular telecommunications company, is seeking an Analyst - Loyalty Management to support the delivery of loyalty programmes and initiatives that drive subscriber retention and value realization. The role reports to the Manager - Loyalty Management within the Marketing Division and is based in Ikoyi, Lagos.
Required Skills
Preferred Skills
Similar Skills not Listed
Responsibilities
- Support the Loyalty Manager in identifying and activating relevant business adjacencies that strengthen customer retention and sustained spend within the loyalty base.
- Collaborate with cross-functional teams to identify, track, and migrate eligible customers into relevant loyalty propositions.
- Coordinate the operational execution of approved loyalty reward schemes by monitoring reward disbursement, tracking fulfilment, resolving routine exceptions, and escalating material issues.
- Extract, validate, transform, and analyze loyalty data to generate accurate reports and actionable programme insights.
- Prepare briefs, reports, presentations, and supporting documentation for planned loyalty management activities.
- Ensure timely and accurate completion of all loyalty management reporting requirements.
- Coordinate contract documentation, purchase orders, supplier payments, procurement logistics, and document management activities in accordance with established processes and controls.
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