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About the role
MTN Nigeria, part of the MTN Group and Africa's leading cellular telecommunications company, is seeking an Analyst - Customer Acquisition and Compliance. The role sits within the Sales and Distribution Division, reporting to the Manager - Customer Acquisition and Compliance West. The analyst will collate and analyze SIM card registration, SIM availability/supply and distribution, activations, customer retention, and churn intelligence to provide insights into Customer Acquisition Channel performance.
Required Skills
Preferred Skills
Similar Skills not Listed
Responsibilities
- Evaluate performance measured against SIM registration channel objectives across Trade Partners, Walk-in-Centers, Mobile Lite, Connect Stores/Points, and other SIM Registration Agents.
- Collect, analyze, and interpret a wide variety of channel data and develop weekly/monthly reports for business review meetings.
- Manage end-to-end device life-cycle, tracking device heartbeat, utilization, and efficiency.
- Engage regions to follow up on implementation of Customer Acquisition Channel initiatives.
- Provide and maintain a strong, reliable database to facilitate tracking and improvement of channel services and enable channel business decisions.
- Prepare monthly, quarterly, and year-to-date (YTD) measurement reports.
- Provide functional support to the Customer Acquisition Manager.
- Support end-to-end SIM Acquisition agent system setup, training, onboarding, and exit.
- Analyze relevant best practices and provide recommendations to the Customer Acquisition Manager.
- Attend regulatory meetings at state level and share outcomes with regional leadership.
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