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Team Tagline
About the role
Layer3 is a network and enterprise solutions provider that combines knowledge of world-class technology solutions with partnerships with global technology providers to design, implement, and support clients' business transformation ambitions, including data centre, software, server & storage innovation.
The Team Lead, IT Support & Application will lead the end-to-end operational efficiency, reliability, and security of the organization's on-premises infrastructure, applications, and end-user technologies. The role ensures seamless functioning of datacenter operations, virtualization platforms, cloud services, cybersecurity controls, DevOps/MLOps workflows, and service support systems, aligned with organizational strategic goals and compliance standards.
Required Skills
Preferred Skills
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Responsibilities
- Lead the design, deployment, optimization, and maintenance of Layer3's on-premises infrastructure.
- Implement and manage the Proxmox VE virtualization environment, including clustering, workload migrations, VM lifecycle, and enterprise backups via PBS.
- Administer Microsoft 365 services: SharePoint, Exchange Online, Purview, Admin Center, OneDrive, and Teams.
- Drive organization-wide VAPT remediation and security hardening across infrastructure and applications.
- Serve as custodian of all organization applications, deploying SentinelOne, BitLocker, Cloudflare WAF, and other endpoint security controls.
- Coordinate and manage software development for DevOps and MLOps programs.
- Support backend engineering for Layer3Pay, mobile API integrations, and SMS automation systems.
- Lead implementation and enhancement of Zabbix, Wazuh, Prometheus, Grafana, and SNMP templates for system monitoring.
- Develop custom monitoring templates to promote monitoring system usability and contextualization.
- Oversee centralized IT support operations using a SharePoint-based ticketing system, ensuring SLA compliance and workflow automation.
- Lead intra-unit service desk optimization, escalation workflows, asset inventory modernization, and hardware lifecycle management.
- Train and mentor engineers in virtualization, Proxmox, Python, Power BI, networking, and engineering best practices.
- Participate in corporate committees including Risk Assessment, Project Steering Committee, and R&D initiatives.
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