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Team Tagline
About the role
Fort Knox Group is one of the most diversified security and financial outfits in West Africa, with fixed base operations in Nigeria servicing security contracts throughout the West Africa sub-region from its headquarters in Abuja, Nigeria. The company has a hard-earned reputation for excellent business practices and delivery, built over 95 years of global experience.
They are seeking a Network Operations Center (NOC) Officer to monitor network infrastructure, troubleshoot issues, and ensure high availability of systems in Lagos.
Required Skills
Preferred Skills
Similar Skills not Listed
Responsibilities
- Monitor network infrastructure, servers, systems and connectivity using NOC monitoring tools.
- Identify, troubleshoot and resolve network outages, performance issues and system alerts.
- Respond promptly to network incidents and escalate complex issues to the appropriate technical teams.
- Perform first-level troubleshooting of routers, switches, firewalls, servers and other network devices.
- Monitor network performance, availability and capacity.
- Maintain accurate records of incidents, resolutions and network activities.
- Perform routine system and network checks to identify potential problems before they affect operations.
- Coordinate with Internet Service Providers (ISPs), vendors and internal technical teams when required.
- Follow established incident management, escalation and service-level procedures.
- Prepare regular reports on network performance, incidents and downtime.
- Assist with network configuration, maintenance and infrastructure upgrades.
- Ensure compliance with established IT security and operational procedures.
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