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Team Tagline
About the role
Marriott Hotels is seeking an IT Support Technician to join our team. In this role, you will provide technical support for computer software, hardware, and network systems, ensuring smooth operations across our properties. You will troubleshoot issues, maintain inventory, and support end-users while upholding the legacy of JW Marriott's commitment to exceptional hospitality and associate well-being.
Required Skills
Preferred Skills
Responsibilities
- Communicate with other IS personnel to troubleshoot and resolve technical problems or issues related to computer software and systems, internet access, hardware and peripheral equipment.
- Refer major problems or defective products to vendors/technicians.
- Respond to program error messages by finding and correcting problems or terminating the program.
- Enter commands and activate controls on computer and peripheral equipment.
- Inspect, test, and diagnose computer equipment and systems.
- Maintain inventory of all technology devices.
- Maintain computer networks, support server system(s), and supporting software.
- Provide network communications support.
- Maintain and upgrade hardware, software and website technical architecture related to hardware and telecommunication connectivity.
- Perform system backups.
- Provide end-user support.
- Manage user accounts, including set up, removal, and resetting passwords in order to ensure confidentiality and proper use.
- Install, configure, and modify workstations.
- Modify workstations, including set up of cables, desktop computers, laptops, docking stations, and printers.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Secure all backup tapes and computer/telephone rooms.
- Educate users regarding procedures for securing Personal Identifiable Information (PII).
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors.
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