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About the role
Intelics Solutions is Africa's largest Information Technology Enabled Services company, acquired by Writer Business Services Private Limited, Asia's largest and amongst the top 7 worldwide Information Management Service providers. They deliver business value through operational excellence and deep domain expertise across Banking & Financial Services, Insurance & Healthcare, Manufacturing & Pharmaceuticals, Retail, and Shipping & Utilities.
The IT Support / Help Desk Engineer will provide technical support, network administration, and systems management in Lagos, Nigeria.
Required Skills
Preferred Skills
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Responsibilities
- Log, track, prioritize, and resolve end-user support requests via helpdesk ticketing systems
- Troubleshoot, configure, and repair Windows and macOS workstations, mobile devices, printers, and peripherals
- Provide hands-on or remote troubleshooting for hardware, software, and connectivity issues
- Monitor and troubleshoot LAN/WLAN switches, routers, firewalls, and wireless access points
- Diagnose TCP/IP, DNS, DHCP, and VPN issues to restore network access
- Manage IT hardware inventories, track spare parts procurement, and coordinate vendor repairs
- Create, update, and manage user accounts, group policies, permissions, and security settings in Active Directory
- Support Windows Server environments, backup solutions, disaster recovery, and Microsoft 365 / Office 365 administration
- Perform OS image builds, patch management, and application installations
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