Verified Employer Hiring Fast Featured Role

CRM Analyst

Recruitmentbod Africa verified
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Location
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Work Model
home_work remote
6% Remote · 0% Hybrid · 94% On-site
Job Type
work Full-time
External Interest
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Salary
payments ₦1,000,000

Intelligence Match

Match: ??%

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Skills Match 87%
Experience Match 88%
Portfolio Match 84%
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About the role

Recruitmentbod Africa is a results-driven recruitment company connecting businesses with top-tier talent across key industries. They are hiring a CRM Analyst to manage CRM platforms, analyze customer and billing data, and optimize campaign performance. This is a full-time remote position requiring 5-8 years of experience.

Required Skills

Preferred Skills

SQL → Payment Gateways ↓ Google Analytics ↓ Cross-functional Communication ↓ CRM ↓ Effective Communication ↓ Collaboration ↓ Self-motivated ↓ Microsoft Excel → Fast learner and adaptable ↓ Time management and organization ↓ Frontend development skills ↓

Similar Skills not Listed

Teamwork Project Management Proactive Agile Methodologies / SDLC

Responsibilities

  • Manage CRM platforms, workflows, and billing processes.
  • Analyse customer, campaign, publisher, and billing data to identify trends and performance gaps.
  • Monitor customer retention, recurring billing, rebill performance, payment approval rates, and average order value (AOV).
  • Prepare daily performance reports and provide data-driven recommendations.
  • Investigate performance anomalies, failed transactions, and CRM workflow issues.
  • Configure and optimise CRM billing flows, campaign setups, and pricing models.
  • Monitor payment gateway performance and support the resolution of payment-related issues.
  • Collaborate with development, marketing, customer service, and fulfilment teams to improve operational performance.
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