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Team Tagline
About the role
Stanbic IBTC Holdings PLC is a full-service financial services group focused on Corporate and Investment Banking, Personal and Business Banking, and Wealth Management. As part of Standard Bank Group, Stanbic IBTC is a leading financial institution in Nigeria.
The Application Support Analyst will be responsible for the stability, performance, and reliability of the digital banking core, ensuring zero-downtime operations through rapid incident response, root cause analysis, and collaboration with the Finacle Core team to resolve integration bottlenecks.
Required Skills
Preferred Skills
Similar Skills not Listed
Responsibilities
- Serve as the primary technical point of escalation for integration issues involving Finacle and coordinate with the Core Banking team to troubleshoot data discrepancies, connectivity drops, and API failures.
- Lead incident command and ensure clear communication with stakeholders.
- Drive the blameless RCA process to identify systemic issues and prevent recurring outages in the integration layer.
- Reduce repeat incidents by 30% through effective Problem Management and permanent bug fixes.
- Ensure 100% of production microservices have automated health checks and p99 latency alerts.
- Monitor the stability of OpenShift and other servers, ensuring optimal performance of middleware services.
- Drive advanced alerting and logging strategy using Grafana, Prometheus, ELK, or Dynatrace.
- Oversee safe deployment of hotfixes and platform updates with automated rollbacks.
- Achieve average MTTR of < 45 minutes for critical (P1) integration incidents.
- Maintain 99.99% uptime for critical integration gateways connecting to Finacle.
- Increase first-touch resolution percentage without escalating to Engineering/Development squads.
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