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About the role
The QA Operations Support Officer will support quality assurance and operational excellence by monitoring field execution, reviewing market visibility, analyzing operational data, and preparing reports that provide actionable business insights. The role also involves supporting staff training, ensuring compliance with Standard Operating Procedures (SOPs), and identifying opportunities to improve field performance and operational efficiency.
Required Skills
Preferred Skills
Similar Skills not Listed
Responsibilities
- Conduct quality reviews of field operations and monitor compliance with SOPs.
- Assess market visibility across assigned locations and prepare analytical reports with recommendations.
- Analyze operational and field performance data to identify trends, gaps, and improvement opportunities.
- Prepare daily, weekly, and monthly reports for management using Excel and other reporting tools.
- Support the planning and delivery of training sessions for field teams on operational standards and quality expectations.
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