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Team Tagline
About the role
Pagatech was founded in early 2009 with a vision to enable a cashless society and bank the unbanked in Africa. Paga is an innovative, open, secure, and interoperable mobile payments platform that allows any person with a mobile phone to transact electronically. The Technical Account Manager will report to the Client Service Manager, Paga Engine, and be primarily responsible for managing partners on the sales pipeline, acquiring new partners, and optimizing relationships with existing partners. The TAM will directly manage relationships with key partners to grow the developer solution business and ensure clients' needs are met.
Required Skills
Preferred Skills
Similar Skills not Listed
Responsibilities
- Manage developer solution sales pipeline, increasing acquisition and activation by winning new business
- Build strong customer relationships, especially with key customer stakeholders and sponsors
- Provide technical support to customers before and after activation
- Train customers to use Paga developer solution products
- Answer product-related queries in a timely manner
- Provide reports to developers and stakeholders on product performance
- Develop ideas and lead the team to pursue new business opportunities in Nigeria, Africa and beyond
- Provide and communicate developer solution product status updates to team and stakeholders
- Liaise with other departments regarding proposals, projects, legal, customer support, finance, marketing, or other issues
- Ensure clients and partners have 24/7 access to Paga Technical Account Manager to address requests or issues
- Troubleshoot complex integration issues in real time using tools like Postman, URL, log analytics, and API management consoles
- Guide developers through integrating REST APIs, webhooks, SDKs, and authentication protocols (OAuth 2.0, API keys, HMAC signatures)
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