Intelligence Match
Match: ??%
Unlock Your Personalized Match
Sign in to see your exact score breakdown and personalized insights.
Team Tagline
About the role
Flutterwave is seeking a Senior Core Support Engineer to ensure the reliability, performance, and uptime of our cross-border payment platforms and to help drive the operational decisions that keep transaction processing stable across markets and rails. This is a senior, largely autonomous role: you will diagnose and resolve complex technical issues, lead resolution of high-severity issues, and analyze transaction and provider performance to inform routing and reconciliation decisions.
You will work closely with engineering, product, operations and commercial teams to bridge the gap between customer experience and core payment infrastructure, and you will be expected to mentor other engineers and own gaps in documentation, process, and coverage without needing to be asked. The role sits across two connected pillars: technical reliability and payment operations. Both are core to the position. This is not a purely technical support function.
Required Skills
Preferred Skills
Similar Skills not Listed
Responsibilities
- Diagnose and resolve complex transaction processing issues, middleware anomalies, and integration faults across distributed microservices, owning resolution end-to-end rather than escalating by default.
- Identify repetitive friction points in support workflows and build script-based automations to eliminate routine manual tasks.
- Use cloud-native logging and APM tools to monitor system health and catch potential anomalies before they escalate into outages.
- Lead resolution of complex or high-severity technical issues, coordinate cross-functional input, and own post-issue reviews through to closed action items.
- Author clear technical documentation, runbooks, and integration guides; proactively identify and close documentation gaps.
- Analyze transaction success rates and failure patterns across payment rails and providers, distinguishing isolated issues from systemic degradation.
- Contribute performance and reliability data to provider scoring and routing-weight decisions, in partnership with engineering and ops leadership.
- Maintain and apply operational decision frameworks (e.g., transaction decision matrices, escalation criteria) that guide consistent resolution and escalation across the team.
- Perform routine health checks and performance monitoring on core production payment systems.
- Track, prioritize, and manage technical support tickets inside platforms like Jira and Happyfox within stipulated SLAs, including triage and mentorship on complex or escalated cases.
- Conduct database inquiries and log analysis to locate the root cause of failed transactions or settlement discrepancies.
- Monitor payment rail and provider success rates, flagging anomalies for routing or provider review.
- Lead or co-lead cross-team post-issue reviews during reliability cadences, and own resulting action items through to completion.
Job Application Safety Disclaimer
Your security and privacy are our top priorities. Please be aware that InStreamIQ will never ask you to pay any fees for job applications, placements, or training as a condition of employment.
Furthermore, legitimate employers will not ask for sensitive personal identification such as your Bank Verification Number (BVN), National Identification Number (NIN), or Passport details during the initial application phase. Do not share financial information or make any payments to individuals or organizations claiming to represent an employer. If you encounter any suspicious requests, please report the listing immediately via our support channels.