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About the role
Moniepoint is a financial technology company digitising Africa’s real economy by building a financial ecosystem for businesses, providing them with all the payment, banking, credit and business management tools they need to succeed.
As a Senior Content Designer at Moniepoint, you'll craft clear, engaging content that guides users through our financial products. You’ll collaborate with product, design, and engineering teams to enhance user experiences across platforms. Your responsibilities include writing UI copy, ensuring tone consistency, and complying with legal standards.
You’ll play a key role in shaping our brand voice, adapting content for different markets, and contributing to a seamless customer journey. This is a great opportunity to make a lasting impact on how users interact with Moniepoint's services.
Required Skills
Preferred Skills
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Responsibilities
- Conduct qualitative and/or quantitative customer research and validate content design.
- Own the POV of the features, products, branding.
- Collaborate with designers, product managers, and engineers on framing the products/features to achieve business outcomes and communicate with users with storytelling.
- Edit app copy with UX guidance for UI designers to get the best customer flow journey.
- Deliver UX writing in the product across platforms and customer touch points.
- Write and edit user-focused content, including UI text, labels, and instructional copy that guides users through complex services.
- Act as a tone of voice consultant within Moniepoint to provide guidance across all communications.
- Understand different language styles in translation for all our markets.
- Participate in the creative process from concept to completion, providing insights and recommendations.
- Work closely with the legal and regulatory teams to ensure all content complies with industry standards and regulations.
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