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Team Tagline
About the role
Tenece Professional Services Limited is a multi-competency enterprise transformation and technology-consulting firm delivering value across industries to private and public sector clients. The Enterprise Security team seeks a skilled and proactive Second-Level (L2) Security Engineer to provide advanced technical support for enterprise cybersecurity solutions, troubleshoot complex security incidents, support solution deployments, and ensure effective operation of security platforms across customer environments.
Required Skills
Preferred Skills
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Responsibilities
- Provide second-level technical support for enterprise security solutions and resolve complex issues escalated from L1 support.
- Perform system diagnostics, log analysis, health checks, and root-cause analysis.
- Install, configure, maintain, and upgrade cybersecurity solutions.
- Support security technologies including SIEM, EDR/XDR, DLP, IAM/PAM, WAF, DAM, vulnerability management, and network security solutions.
- Monitor security platform performance, availability, and operational health.
- Manage technical escalations with OEMs and vendors, ensuring timely resolution within agreed SLAs.
- Support solution deployments, testing, PoC and PoV activities, and customer demonstrations.
- Prepare technical documentation, incident reports, troubleshooting guides, and root-cause analysis reports.
- Collaborate with L1 and L3 engineers, project teams, service delivery teams, and customers.
- Participate in technical meetings, knowledge-transfer sessions, planned maintenance, and on-call support when required.
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