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Team Tagline
About the role
Murtala Muhammed Airport Terminal Two (MMA2) is the first and only privately-funded, as well as the preeminent terminal in Nigeria. The company's vision is to become a dominant airport operator bringing world-class standards to the aviation industry in West and Central Africa, with a mission to develop and operate world-class airport terminals in Nigeria and beyond.
The IT Terminal Support Officer/Engineer will provide day-to-day technical support across the terminal, ensuring smooth operation of critical airport technology systems.
Required Skills
Preferred Skills
Similar Skills not Listed
Responsibilities
- Provide day-to-day technical support to users across the terminal, including troubleshooting of desktops, laptops, printers, scanners, monitors, network connectivity and other IT equipment.
- Provide frontline technical support for terminal operational systems and equipment, including airline check-in and boarding workstations, boarding systems, baggage tag printing equipment, manifest-related systems and other airport technology deployed within the terminal.
- Monitor, diagnose and resolve hardware, software, connectivity and system-related incidents, escalating complex issues to the appropriate IT team, vendor or service provider where necessary.
- Carry out installation, configuration, replacement, maintenance and preventive maintenance of IT equipment and peripherals.
- Support the deployment and configuration of new computers, printers, scanners, network devices, and other technology assets within the terminal.
- Provide technical support for airport operational areas, including airline check-in counters, boarding gates, departure and arrival areas, offices, lounges and other terminal facilities.
- Perform routine checks on critical IT equipment and report potential failures or risks before they affect operations.
- Assist with IT equipment installations, relocations, upgrades and project deployments across the terminal.
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