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Team Tagline
About the role
We are seeking a proactive and customer-focused IT Support Specialist to join our Managed IT Services team. In this role, you will provide technical support to clients, monitor and maintain IT systems, and help ensure the smooth operation of business-critical technology environments.
Required Skills
Preferred Skills
Responsibilities
- Provide technical support and assistance to Managed IT Services clients.
- Monitor client systems and infrastructure.
- Respond to support tickets and service requests within agreed SLA timeframes.
- Perform routine system maintenance, patching, and software updates.
- Document incidents, troubleshooting steps, and resolutions in the ticketing system.
- Escalate complex technical issues to senior engineers when required.
- Assist with onboarding new users, device setup, and system configurations.
- Maintain a high level of customer satisfaction through professional and timely support.
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