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Team Tagline
About the role
TechnoServe is a nonprofit organization that develops business solutions to poverty by linking people to information, capital and markets. With more than four decades of proven results, TechnoServe believes in the power of private enterprise to transform lives.
The IT Specialist will report to the Operations Manager and support the efficient and effective operations of the country office IT systems, ensuring maximum uptime for TechnoServe's IT services and equipment across the main office and sub-offices in Abuja, Nigeria.
Required Skills
Preferred Skills
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Responsibilities
- Ensure maximum uptime and reliability of all IT systems, infrastructure, and services across the main office and sub-offices.
- Perform routine monitoring and maintenance of IT hardware and software to ensure optimal performance.
- Install, configure, and deploy laptops, mobile devices, and software in line with corporate IT standards and security policies.
- Manage end-user support, diagnosing and resolving technical issues related to laptops, desktops, printers, scanners, mobile devices, CCTV systems, biometric systems, and other peripherals.
- Configure, maintain, and troubleshoot printers, networks, and end-user devices.
- Maintain and manage a pool of spare IT equipment in accordance with organizational policies.
- Support onboarding of new staff by provisioning devices, configuring accounts, and ensuring seamless access to systems.
- Maintain, monitor, and troubleshoot network infrastructure (routers, switches, access points), ensuring continuous connectivity and performance.
- Perform firmware updates and preventive maintenance for all IT infrastructure and equipment.
- Collaborate with the Regional IT Manager to implement and enforce corporate IT policies and procedures across offices.
- Work closely with Operations to develop and refine local IT procedures aligned with global standards.
- Evaluate emerging technologies and recommend improvements to enhance IT service delivery.
- Provide input into IT budgeting, planning, and strategic initiatives.
- Deliver user training and guidance on IT systems, tools, and best practices.
- Engage with vendors and service providers to review, evaluate, and provide technical input on proposals.
- Conduct technical bid analysis, comparing vendor proposals based on specifications, cost-effectiveness, and compliance with IT policies.
- Oversee the receipt and verification of IT equipment, ensuring delivered items meet required specifications, quality standards, and procurement expectations.
- Coordinate with vendors for issue resolution, warranty claims, and service-level compliance.
- Manage ISP relationships, including account administration, performance monitoring, issue escalation, and optimization of internet services across all offices.
- Provide logistical and operational support as needed across the organization.
- Support organizational security initiatives and serve as an advisor on IT-related security matters.
- Manage the allocation and distribution of data/airtime resources for staff on a monthly basis.
- Develop, maintain, and continuously update a comprehensive IT asset and inventory register.
- Ensure all IT assets are properly tagged, tracked, and recorded in accordance with organizational standards.
- Conduct periodic (quarterly) asset verification and tracking across all offices.
- Maintain a centralized digital inventory of all assigned and unassigned IT equipment using approved tools.
- Lead the transformation of the asset register into an interactive, user-friendly digital database.
- Ensure accountability, accuracy, and compliance in all asset management processes.
- Perform additional duties as assigned to support organizational needs.
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