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Team Tagline
About the role
Kursi Group Limited is one of Nigeria’s leading diversified conglomerates, recognized for responsible resource management, ethical business practices, and operational excellence. Headquartered in Abuja and incorporated with the Nigeria Corporate Affairs Commission, the Group operates across mining, mineral processing, jewellery manufacturing, and more.
The IT Officer will be responsible for the full running of the IT environment at the Bode Saadu and Ilorin locations, covering computers, networks, user accounts, business applications, biometric devices, data backup, security, and IT asset management.
Required Skills
Preferred Skills
Similar Skills not Listed
Responsibilities
- Receive, log and respond to staff IT requests and faults, keeping users informed until closure.
- Provide on-site support at both locations for desktops, laptops, printers, scanners, phones, email and Microsoft 365 applications.
- Troubleshoot and resolve hardware and software issues, including complex faults and recovery of failed devices and data.
- Give IT orientation and basic guidance to new staff on resumption.
- Install, configure and maintain computer hardware, software, printers and peripherals, and carry out repairs and replacements.
- Install and update approved software, operating system updates and antivirus across computers at both locations.
- Support the configuration and administration of Zoho and Echo CRM, including user roles, permissions and troubleshooting of system-level issues.
- Create, update and deactivate email and system user accounts, following HR notification of new joiners, movers and exits.
- Maintain the biometric attendance device(s) at both locations, resolve faults and ensure attendance data is available to HR as required.
- Set up, configure, monitor and maintain the local network, Wi-Fi, routers, switches, firewalls, VPNs and servers at each location.
- Liaise directly with local internet service providers and vendors to restore connectivity and resolve outages quickly.
- Protect equipment against power fluctuations through the use of UPS units and surge protection, and report recurring power-related damage.
- Maintain a network layout and record of IP addresses and configurations for each location.
- Ensure the security of IT systems through data backup, antivirus protection, firewall settings and access control management.
- Carry out scheduled data backups, keep backup records and test restoration periodically.
- Protect the confidentiality of staff and company data in line with the Nigeria Data Protection Act (NDPA) and the Group’s confidentiality requirements.
- Respond to security incidents, suspected breaches and lost devices or data, and report them without delay.
- Support the planning and execution of IT projects, including system upgrades, migrations and new installations, under supervision.
- Plan visits and preventive maintenance across both locations so that issues are addressed before they disrupt work.
- Collaborate with other departments to understand their IT needs and provide appropriate solutions.
- Evaluate and recommend new technologies, tools and solutions to improve efficiency and productivity.
- Maintain an accurate record of IT equipment at both locations, including the staff member each item is assigned to, and keep the IT asset register up to date.
- Manage the issue, return and repair of IT equipment, and collect equipment from exiting staff.
- Identify the IT equipment needs of each location, prepare specifications and obtain quotations for approval, and verify items on delivery.
- Coordinate repairs, warranties and maintenance with vendors, and keep spare parts for critical equipment.
- Support the implementation of the Group’s IT policies, procedures and standards to ensure system reliability, compliance and security.
- Maintain documentation of IT systems, configurations and procedures for each location for knowledge sharing and training purposes.
- Keep a log of faults attended to, actions taken and time to resolve, and prepare periodic support reports.
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