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Team Tagline
About the role
Unified Payment Services Limited (UP®) is Nigeria's premier Payments & Financial Technology company founded in 1997 by a consortium of leading Nigerian banks. UP® operates as a shared infrastructure for the banking community in Nigeria and a Payments Service Provider within and outside Nigeria, with a vision to be the most preferred e-payment service provider in Africa.
The Head, PTSA Operations will provide strategic and operational leadership for the Payment Terminal Service Aggregator (PTSA) Operations Unit, ensuring smooth running of POS terminal management, transaction processing, dispute resolution, settlements, and service delivery in line with CBN, NIBSS, and industry standards.
Required Skills
Preferred Skills
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Responsibilities
- Oversee and coordinate all PTSA operations, including POS deployment, monitoring, maintenance, and support.
- Ensure efficient processing and settlement of all POS and terminal-based transactions.
- Supervise daily transaction monitoring, ensuring minimal downtime and prompt issue resolution.
- Develop and implement operational strategies to improve transaction success rates and service uptime.
- Manage the end-to-end settlement cycle for all PTSA-related transactions (merchant settlement, acquirer reconciliation, and interbank transfers).
- Oversee daily, weekly, and monthly reconciliations of POS transactions across all payment channels and partners.
- Resolve discrepancies and ensure timely settlement to merchants and stakeholders.
- Liaise with Finance and IT teams to ensure accuracy of postings and reports.
- Oversee handling of failed, disputed, or reversed POS transactions in line with regulatory timelines.
- Ensure effective communication with NIBSS, switches, banks, and merchants for dispute resolution.
- Monitor chargeback trends and implement preventive measures to reduce recurring issues.
- Manage relationships with terminal providers, acquirers, and service vendors.
- Approve POS terminal configurations, activations, and deactivations in compliance with policy.
- Monitor the health and performance of terminals (hardware/software) and drive maintenance efficiency.
- Ensure deployment and management align with CBN PTSA guidelines.
- Ensure strict adherence to CBN regulations, NIBSS operational standards, and internal control frameworks.
- Implement and monitor risk management controls across PTSA operations.
- Address audit observations promptly and maintain strong compliance ratings.
- Maintain data security and ensure all transaction records are properly archived.
- Lead, motivate, and develop the PTSA Operations team to achieve operational excellence.
- Ensure clear performance goals, conduct regular reviews, and provide capacity-building opportunities.
- Foster a culture of accountability, innovation, and customer focus.
- Prepare and present periodic reports on transaction volumes, terminal performance, settlement status, and incident logs.
- Interface with IT, e-Channels, Compliance, Risk, and Finance to ensure smooth service delivery.
- Represent PTSA Operations in management meetings and regulatory interactions as required.
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