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Team Tagline
About the role
Unified Payment Services Limited (UP®) is Nigeria's premier Payments & Financial Technology company founded in 1997 by a consortium of leading Nigerian banks. UP® operates as a shared infrastructure for the banking community in Nigeria and as a Payments Service Provider within and outside Nigeria, with a vision to be the most preferred e-payment service provider in Africa.
The Head, Domestic Switching & Terminal Operations will lead and oversee the domestic switching and terminal operations of the company, ensuring seamless processing, routing, settlement, and reconciliation of all card, POS, and e-payment transactions across the fintech's platforms.
Required Skills
Preferred Skills
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Responsibilities
- Oversee end-to-end domestic transaction switching, routing, and authorization across multiple channels (POS, Web, Mobile, ATM, QR).
- Ensure real-time monitoring, uptime management, and performance optimization of the switching platform.
- Coordinate with technology, infrastructure, and network partners to maintain robust transaction throughput and reduce latency.
- Manage integration and certification processes with banks, aggregators, and payment partners.
- Supervise all aspects of POS and terminal lifecycle management — deployment, activation, monitoring, firmware updates, and maintenance.
- Oversee daily settlement and reconciliation of all POS and card transactions with partner banks and processors.
- Supervise chargeback and dispute management in line with card scheme and regulatory timelines.
- Ensure strict compliance with CBN PTSP/PTSA regulations, NIBSS standards, and other applicable industry requirements.
- Collaborate with the Engineering/IT team to enhance the switching architecture, APIs, and transaction monitoring tools.
- Lead and mentor the Switching and Terminal Operations team, ensuring clarity of roles, performance accountability, and professional growth.
- Provide daily/weekly/monthly reports on transaction volumes, switch performance, settlement status, and dispute trends.
- Engage with key stakeholders — partner banks, NIBSS, card schemes (Verve, Visa, Mastercard), and merchants — to ensure seamless collaboration.
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