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Team Tagline
About the role
Unified Payment Services Limited (UP®) is Nigeria's premier Payments & Financial Technology company founded in 1997 by a consortium of leading Nigerian banks. UP® operates as a shared infrastructure for the banking community in Nigeria and a Payments Service Provider within and outside Nigeria, with a vision to be the most preferred e-payment service provider in Africa.
The EChannels Support Specialist will design, develop and deploy bespoke Point of Sale (POS) solutions, ensure seamless transaction processing and monitoring, and provide second-level support for POS-related issues. The role also aims to enhance terminal configuration management system efficiency and customer satisfaction through proactive transaction analysis and issue resolution.
Required Skills
Preferred Skills
Similar Skills not Listed
Responsibilities
- POS Solution design and implementation
- POS application certification with schemes/PTSA
- Provide technical and functional support for POS configuration platforms
- Monitor channel performance and ensure high availability and uptime of transaction processing platform
- Manage and resolve channel-related incidents, service requests, and escalations within SLA
- Payment Platform management and transaction switching
- Merchant/Agent registrations
- Super Agents/Banks Host to Host implementations
- Payattitude implementation on 3rd party devices
- 2nd level merchants/Agents support
- Participate in UAT (User Acceptance Testing) and deployment of new POS
- Liaise with third-party service providers and aggregators for channel service resolution and optimization
- Document issues, resolutions, and maintain a knowledge base for recurring issues and training
- Ensure compliance with security standards, operational procedures, and regulatory requirements
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