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Team Tagline
About the role
Moniepoint is a financial technology company digitising Africa’s real economy by building a financial ecosystem for businesses, providing them with all the payment, banking, credit and business management tools they need to succeed.
The Data Entry Officer ensures that customer accounts, product catalogs, inventory records, and pricing data are accurately entered and maintained within the Moniebook platform. Working closely with Onboarding Specialists and Account Managers, you keep data clean and ready from day one, enabling fast go-lives, reliable reporting, and a smooth experience for every retail customer.
Required Skills
Preferred Skills
Similar Skills not Listed
Responsibilities
- Input, update, and maintain merchant data, including product catalogues, SKUs, pricing, inventory levels, and customer profiles.
- Process bulk data imports from spreadsheets and CSV files, validating format and completeness before upload.
- Ensure all records adhere to Moniebook's data standards and naming conventions.
- Prepare merchant accounts ahead of onboarding by populating required product, inventory, and configuration data within agreed timelines.
- Review merchant-submitted data templates for errors or missing fields and follow up to resolve gaps before entry.
- Support the setup of catalogue structures, tax configurations, and payment settings as directed by the Onboarding team.
- Conduct checks to identify and correct errors, duplicates, or outdated records.
- Cross-reference data across spreadsheets, CRM, and POS backend to ensure consistency.
- Flag and document data anomalies, routing them to the appropriate team for resolution.
- Maintain accurate records of data entry activities, import logs, and correction history in the CRM.
- Document common errors and resolutions to build a shared knowledge base and reduce repeat mistakes.
- Identify recurring workflow bottlenecks and recommend improvements to the Operations lead.
- Fulfil ad-hoc data requests from Onboarding Specialists, Account Managers, and Support teams within SLA windows.
- Coordinate with internal teams to gather missing customer data without delaying onboarding timelines.
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