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Team Tagline
About the role
ECOM is a world-leading soft commodity services group specialising in coffee, cocoa, and cotton, employing over a thousand agronomists and field staff worldwide. The Assistant IT Manager will manage and support the organization's IT infrastructure, business applications, IT service delivery, and technology projects across the region, ensuring reliable, secure, and efficient IT services while driving continuous improvement and technology adoption.
Required Skills
Preferred Skills
Similar Skills not Listed
Responsibilities
- Ensure compliance with Group IT policies, procedures, standards, and security guidelines.
- Maintain and strengthen IT infrastructure through implementation of new technologies and best practices.
- Install, configure, maintain, and support hardware, software, and IT equipment.
- Perform routine audits of systems, software, hardware assets, and IT processes.
- Develop, maintain, and support company IT systems, applications, databases, and related technologies.
- Administer server infrastructure, backup systems, disaster recovery processes, and business continuity measures.
- Manage internal and hosted network infrastructure including firewalls, servers, switches, wireless networks, and telephony systems.
- Monitor system, server, and network performance to ensure optimal availability and reliability.
- Provide technical support and guidance to end users and business teams.
- Manage the IT Service Management (ITSM) platform and ensure timely ticket handling per SLAs.
- Lead and monitor the IT support team for efficient service delivery.
- Conduct root cause analysis for recurring incidents and implement preventive actions.
- Ensure proper documentation of incidents, solutions, procedures, and knowledge base articles.
- Provide technical training and guidance to support staff and end users.
- Support planning, coordination, and implementation of IT infrastructure and business application projects.
- Collaborate with stakeholders, vendors, and project teams for successful project delivery.
- Coordinate and facilitate User Acceptance Testing (UAT).
- Develop training materials and conduct end-user training sessions.
- Provide post-implementation and production support.
- Participate in change management activities and ensure compliance with change control processes.
- Ensure proper project documentation.
- Work closely with global and regional IT teams to align implementations with corporate standards.
- Assist in preparing and managing IT budgets.
- Manage procurement of IT hardware, software, licenses, subscriptions, and maintenance services.
- Maintain IT asset inventory and software licensing records.
- Manage relationships with IT vendors, service providers, and implementation partners.
- Support IT security initiatives and ensure compliance with security policies.
- Develop and maintain IT policies, procedures, and disaster recovery documentation.
- Support periodic security assessments, audits, and remediation activities.
- Prepare and present IT operational reports, KPIs, and project status updates.
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